The Zappos experience : 5 principles to inspire, engage, and wow / by Joseph Michelli

Author : Michelli, Joseph
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The Zappos experience : 5 principles to inspire, e...

ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it—and how you can do it in your industry

Publisher : New York : McGraw-Hill
Publish Year : 2012
Page : 302 p
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