IT Governance Policies and Procedures, 2013 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide extensive sample policies, but this valuable resource gives you the nformation you need to develop useful and effective policies for your unique environment. IT Governance Policies and Procedures provides fingertip access to the information you need on: Policy and planning Documentation Systems analysis and design And more! IT Governance Policies and Procedures, 2013 Edition has been updated to include: A new chapter covering service level agreements Updated information and new policy covering Agile project management Updated information on managing mobile devices such as tablets and smartphones New policies for managing user devices including "bring your own device" policy, flash drive usage, and loaning out hardware for temporary use New information and policy for managing the use of public and private "app stores" for downloading software on mobile devices such as tablets and smartphones The latest best practices for relocating your technology infrastructure when moving departments or your entire organization New information on measuring the effectiveness of your training programs Updated information and policy for managing IT training