The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase

Author : Dasu, Sriram
Rating :
The customer service solution : managing emotions,...

The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time

Publisher :
Publish Year : 2013
Page : xvi, 223 pages
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